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About Return
1. Order Cancellation
We understand that plans can change, and things might not always go as planned. That’s why we aim to ensure you’re completely satisfied with your MOMPINKE purchase by offering a flexible return policy. Here’s a simple and friendly overview of how it works:
Order Cancellation:
Changed your mind? No worries! Just send us an email at service@mompinke.com before your order ships, and we’ll do our best to cancel it and provide a full refund. If the order has already shipped, we can’t stop it, but reach out to us as soon as possible, and we’ll still work to process a smooth cancellation and refund promptly.
2. Product Return
We provide a 30-day return window!
If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving it.
Here’s what we ask:
The product must be unused and in its original, unopened packaging.
The complete package, including any complimentary gifts, must be returned.
Shipping costs for the return will need to be covered by you.
A copy of the receipt or proof of purchase from our official website is required to process the return.
Please note that clearance items are not eligible for a refund.
3. Extended Quality Guarantee
At MOMPINKE, we want you to shop with confidence. That’s why most of our battery-powered products come with a 1-year warranty , covering normal wear and tear. Just hold onto your proof of purchase, and if you encounter any issues within the warranty period, reach out to us. We’ll help you find the best solution, whether it’s a repair, replacement, or refund.
Please note that certain exclusions apply, such as damage due to misuse or unauthorized modifications. For more information, refer to our full warranty policy.
4. How to Return a Product
Just send an email with all the details mentioned above to service@mompinke.com. Our friendly customer service team will be glad to assist you further.
We hope this clarifies our exchange policy! If you have any questions or need additional help, please don’t hesitate to reach out. We’re always here for you!
Remember: We’re committed to ensuring you have a positive experience with MOMPINKE. If you encounter any issues with your product, please contact us. We’ll do our best to resolve the situation!
5. Important Notes
- Begin the process: Email us at service@mompinke.com to verify if your return qualifies. Our friendly team will reply within 24 hours.
- Share the details: In your email, please include your order number, order date, and a brief explanation for the return. This will help us assist you more effectively.
- Approval and instructions: After your return is approved, we’ll provide you with clear packing and shipping instructions.
- Pack securely: Follow the packing guidelines we provide and send the item to the address given by our team. For added security, we recommend insuring your shipment.
- Label clearly: Make sure to write your order number on the outside of the package for easy identification.
- Take your time: You have 30 days from the initiation of your return to send it back. Once we receive the item, we’ll process your refund within 5-7 business days.
6. Refund Process
- Your return is on its way: After you ship it out, please monitor the tracking information. Once it’s delivered, email us at service@mompinke.com to let us know, and we’ll begin processing your refund request.
- Refund approved! Hooray! Your refund will be processed within 5 business days.
- Still waiting? We’re here to assist! If you haven’t received your refund after 5 business days, please reach out to us at service@mompinke.com.
7. About the Shipping Fee and Tax
Transparency is essential: We want to be clear about this part of our policy. Unfortunately, shipping fees and taxes are non-refundable.
Returning an item: Please note that you’ll be responsible for the return shipping cost, and the original shipping fee will be deducted from your refund.
Clear and fair: We aim to provide transparent and equitable information regarding our policies. If you have any questions, feel free to contact our customer support team.
About Exchange
Product Exchange
When can I exchange my product?
You can exchange your unused product for a new one within 60 days of receiving it, provided it has a verified quality issue.
Important: If you’re beyond the 30-day period for unconditional returns, that option will no longer be available.
How do I verify the quality issue?
To expedite your exchange request, please provide the following information when you contact our support team:
Order number: This helps us quickly locate your purchase.
Clear video or photo: Visual evidence of the issue helps us understand the problem better.
Specific description: Please give a brief explanation of the exact issue you’re encountering.
What's covered under the exchange policy?
We’re happy to exchange your product if it’s defective or damaged due to quality issues. However, please note that we do not cover exchanges for:
Malfunctions caused by misuse or rough handling: This includes unauthorized disassembly, repairs, modifications, or damage from liquids entering the product (such as water or milk).
Normal wear and tear: All products will naturally experience wear over time.
What about shipping fees?
Please be aware that shipping fees and taxes are non-refundable.
You will need to cover the shipping costs for returning your item. Since shipping costs are non-refundable, the return shipping fee will be deducted from your refund.
How do I start an exchange?
Just send an email with all the details mentioned above to service@mompinke.com. Our friendly customer service team will be glad to assist you further.
We hope this clarifies our exchange policy! If you have any questions or need additional help, please don’t hesitate to reach out. We’re always here for you!
Remember: We’re committed to ensuring you have a positive experience with MOMPINKE. If you encounter any issues with your product, please contact us. We’ll do our best to resolve the situation!
